Building Blocks for Effective Programs
The key components of effective service and volunteer programs
Program Accountability
Program accountability includes a wide range of issues related to a
program’s evaluation systems and practices, including performance
measurement. Performance measurement is the process of regularly
measuring the outputs and outcomes produced by a program. It allows
programs to track both the amount of work done and the impact of this
work on program beneficiaries.
The Resource Center connects you with the best resources from our
Featured Resources
Online Publications
Outcome Indicators and Outcome Management (Urban Institute Report on Performance
Measurement)
Outcomes and Performance Measurement for Tutoring Programs
Effective Practices
Conducting internal outcome evaluation for program improvement
Implementing outcome measurement: ten tips
Links to Other Useful Websites
United Way of America Outcome Measurement Resource Network
Basic Guide to Program Evaluation
National Service-Learning Clearinghouse Library Resource
Evaluation Handbook: Practical Tools for Evaluating Service-Learning Programs
Training and Technical Assistance Provider
Project STAR
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