Training data collectors
Abstract
Performance measurement data is used in helping to assess program performance. Systematic data collection involves administering instruments and gathering and organizing responses. This effective practice shares training tips for data collectors, and is adapted from Project STAR materials.Issue
Data collected is essential in assessing whether a program has achieved its stated objectives. Therefore it is important to train data collectors in the appropriate use of each instrument that will be used.
Action
According to Project STAR, general guidelines for training data collectors include:
Identify Data Collectors
Determine the best available person to collect the information by considering
- Whether they will be available for all data collection cycles
- If they need permission to assist in data collection activities
- If they will be available for data collection training
- Their relationship to the data source
- Level of understanding regarding the data collection task
General Training Issues
All data collection training should include
- Clear written instructions on how the instrument is to be administered
- A walk-through of each item on the instrument, which includes a discussion of intent
- Review of a standard data set
- Practice that includes role-playing
- A clear schedule of dates when the collection of data will occur
- A clear understanding of who will complete the instruments, structures to support the data collection effort, and where to refer respondents with questions and/or concerns
Specific Data Collection Methods
The method of data collection used will determine the specific issues that need to be identified in training.
1. Observations
Training should include a clear
- Description of what is to be observed
- Understanding of how information is to be recorded
- Description of the time allotted for observation
2. Questionnaires, Focus Groups, Interviews
Provide training on how
- Questions are to be asked
- Answers are to be recorded
- Collectors can maintain neutrality
- Respondents are to complete the instruments
- To complete the instrument within a specific amount of time
- Collectors will be moderating focus groups to explain ground rules clearly
3. Data from Existing Documents
Provide a clear definition of
- Which data are eligible for inclusion
- The timeframe for the data you wish to collect
- Training on how to access and obtain the appropriate materials, remembering that access to some data may be limited for confidentiality reasons
Context
The Corporation for National and Community Service has introduced performance measurement to assist national service programs in planning, to establish minimum expectations at a national level to help measure program performance, and to ensure that grantees and sub-grantees are held accountable for their results.Outcome
By providing training for all instruments used, considering what training is necessary and who can deliver it, how long training will take, and where trainings will take place, service providers are more likely to achieve accurate and meaningful data collection.Posted On
September 29, 2003For More Information